Shipping
AquaDash is an online store based in Melbourne.
Standard Delivery - Australia Post
- Free shipping Australia-wide for orders over $180.00
- $13.50 Australia-wide (with tracking) for orders under $180.00
- Dispatch time: within 2 business days
- Delivery time:
- Capital cities & major centres: 2 - 5 business days
- Regional & remote locations: up to 10 business days
- WA - similar to remote locations: up to 10 business days
Express Post - Australia Post
- $10.00 Australia-wide for orders over $180.00
- $18.00 Australia-wide (with tracking) for orders under $180.00
- Dispatch time: within 2 business days
- Delivery time:
- 1 - 3 business days, all areas
- WA can have delays up to 5 days with Australia Post
* Note, express post is a service offered by Australia Post. Our system does not prioritise your order for packing, it speeds up the Australia Post service.
** While we pride ourselves on speedy dispatch, during busy sale events our team can experience higher-than-usual volumes. This may result in a slight delay in getting your order out the door. We truly appreciate your patience and understanding during these times — we promise we're working as quickly as we can to get your AquaDash gear to you!
Tracking Numbers: are emailed to you upon dispatch. If you wish to receive these tracking details, please make sure to provide your email address at time of ordering.
The best way to track and manage your deliveries is with the Australia Post mobile App. You can download it here. Another reason it may be worth downloading the Australia Post app is that in 2023 Australia Post started removing handwritten ‘sorry we missed you’ cards — in their words "a change aimed to provide a better customer experience, reduce paper waste, and improve efficiency and convenience".
Please note: Once your order is on its way, it is with a different provider. We understand that delays or missing items are frustrating, however once your order is with Australia Post or a Courier, any delivery issues are outside our control and will need to be investigated by them. We are happy to contact them on your behalf and will do our best to sort out any issues as quickly as possible.
Incorrect Addresses: If you find that you have provided an incorrect address when ordering and your order has not yet been shipped we can certainly update these details for you. However, if you provided an incorrect address when ordering and it has been delivered, we are unable to retrieve it and do not take responsibility for it - so please check your address carefully when ordering!
Local Pick up not available
International Shipping
Standard Delivery - Australia Post to NZ
- Orders under $180.00 - $25.00
- Orders over $180.00 - $19.00
- Dispatch time: within 2 business days
- Delivery time: 8 - 14 days
Express Post - Australia Post to NZ
- Orders under $180.00 - $31.00
- Orders over $180.00 - $25.00
- Dispatch time: next business day
- Delivery time: 4-6 business days
We are happy to ship anywhere internationally. Simply send us an enquiry advising which size and colours you are after and where you are located. We can then weigh your items in order to calculate the postage. Once you have been notified of all costs, we can invoice you directly. Exchange and returns for change of heart are not accepted for international orders.
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For approximate delivery time frames please click here Our postcode is 3025. Please note these time frames are approximate and based on business days from the day of dispatch and type of postage chosen
