Returns & Exchanges

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Can I exchange my order?

Yes!
Should you find you have ordered the incorrect size, you are welcome to arrange for an exchange.

1. Reach out to our team to request a Return Authorisation Number (RAN) - Contact Us

2. Our team will advise exchange options available when responding with your Return Authorisation Number.

3. Exchange must be made within 30 days from date of original purchase date.

4. All items must be unused, in a re-saleable condition with all tags attached in order for the exchange to be accepted.

5. Swimwear must still have the hygiene strip attached.

Please allow 21 days for exchanges to be processed

Any incomplete, damaged, worn or soiled items will not be refunded.

There is no exchange offered on International orders,

Can I return my order for a refund?

Yes!
If for some reason you need to return any AquaDash product within Australia, we will refund your item excluding the shipping costs provided the following conditions are met:

1. You must have a Return Authorisation Number (RAN) which can be requested by completing the Contact Us form.

2. Returns are made within 30 days from date of original purchase date.

3. All items must be unused, in a re-saleable condition with all tags attached in order for the return to be accepted.

4. If tags are not attached in the original manner, a $7.00 repacking fee will be charged.

5. Swimwear must still have the hygiene strip attached.


**Refunds are not offered on sale items.

Please allow 21 days for returns to be processed

The cost of delivery for return is not covered by AquaDash

Any incomplete, damaged, worn or soiled items will not be refunded.

**Please note: If you claim a refund on an item from a bundle that was purchased, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.  

International orders are only refunded if there is a fault with the product. Should this happen please contact us directly via the website.***

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