FAQ

Get quick answers to common questions

How can we help?

FAQ

General

What shipping methods do you use?

Within Australia, we use standard shipping with Australia Post.
Express Post can be requested at check out for an additional fee.
All items are posted from Melbourne, Victoria.

Our shipping options do not include signature on delivery which means an Australia Post driver will leave your item in a safe place if you are not home to receive your package. If you would NOT like your package left, please advise this in your order notes.

How long will it take to receive my order?

We endeavour to ship all orders next business day. Please allow 3-5 business days to receive your order, possibly an additional day or two if you live in a regional area. If you have requested express post, 2-3 business days from order.

Can I track my order?

You can track your order by visiting auspost.com.au/track and entering the tracking number emailed to you when your order was dispatched. Australia Post will keep you updated on your orders progress.

Alternatively, a great way to manage your deliveries is with the Australia Post mobile App.  You can download it here.   Another reason it may be worth downloading the Australia Post app is that in 2023 Australia Post started removing handwritten ‘sorry we missed you’ cards — in their words "a change aimed to provide a better customer experience, reduce paper waste, and improve efficiency and convenience".   This way you will know if you item is sitting at the Post Office awaiting collection.

Do you ship internationally?

We are happy to ship internationally. Simply send us an enquiry advising which size and colours you are after and where you are located. We can then weigh your items in order to calculate the postage. Once you have been notified of all costs, we can invoice you directly via PayPal. Exchange and returns for change of heart are not accepted for international customers.

Duties and Taxes
Any duties and taxes charged by the incoming country is payable by the customer.
It is a legal requirement for AquaDash to declare the total dollar value of orders to customs officials for all international orders.

What payment options do you take?

We currently accept the following payment options

  1. Visa
  2. Mastercard
  3. American Express
  4. PayPal
  5. Afterpay
  6. ZIP Money
  7. EFT

Please note that all pricing is in AUS$

I didn't receive an order confirmation

Please check your junk/spam for an order confirmation. If you still can’t find confirmation, please Contact Us and we will look into this for you.

What is a pre-order

When we are out of stock but have a shipment on the way, we can add items to the website for Pre-order. When selecting items on Pre-order, there is a note that advises when they are due to arrive. This date may be updated on occasion due to shipping delays or quarantine hold ups - both of which are out of our control.

Please note that if your shopping cart contains both in stock items and Pre-ordered items, the order will be dispatched when all items are available.

Do the swim parkas have a seatbelt opening for a 5 point harness?

Our swim parkas are designed with seat belt openings in the back, allowing for hassle-free car seat usage. These openings are available in swim parkas up to and including size 8.
NOTE: This opening is not on the Great Aussie Sleeveless swim parkas

Are the swim parkas waterproof?

While our AquaDash swim parkas have a water-resistant outer shell that can repel light raindrops and splashes, they are not designed to be completely waterproof like raincoats. We do not recommend using them as a substitute for waterproof outerwear.

However, our swim parkas feature an extremely effective watertight technique that prevents water from exiting the garment. So, if your swimsuit is still wet when you wear the swim parka in the car, rest assured that not a single drop will penetrate the outer shell. You can, for example, pour a cup of water on the inner lining of the swim parka and give it a good squeeze and not a single drop will make it to the other side. This is how they keep your car seats dry.

What do I do if the item I received is faulty?

In the unlikely event that you receive a faulty item, please Contact Us and we will arrange for a replacement to be sent right away. Please have either an order or invoice number at hand when contacting us. We will include a prepaid satchel for you to return faulty product to us so we can see what went wrong.

Please note, AquaDash has the right to assess the age and condition of returned items if they have been worn.

My zipper appears to be faulty

If you are having problems with your 2 way zipper, this page is dedicated to helping you get it working!

First thing to be aware of is that there are two pull tabs - not just one!  If you are only using one pull tab, the zipper won't work!

To begin, you need to ensure that both of the pull tabs are all the way down the bottom of the zipper.  Once the tabs are firmly seated at the bottom, you can insert the free zip edge through them both.  This really needs to "click" into place before pulling the top tab of the zipper up.  You can then pull the top tab upwards while holding the bottom tab firmly in place to zip up the coat.

And that's it!  One pull tab will be at the top of the parka, and the other remains down the bottom.

Once you have worked it out, you can then easily pull the bottom tab up to open the parka from the bottom allowing for more leg room for either driving or just running around. 

This is also really handy when it is too warm to have your parka all zipped up.  Once you have started to zip up your parka, you can pull the top tab down to the middle of the zipper and pull the bottom tab up to the middle to meet it.  This will hold the 2 sides of the parka together whilst still allowing it to stay mostly open.

 

Click on the video link below to watch out zipper in motion....

Do you go on sale?

Typically we participate in Black Friday through to Cyber Monday sales. Occasionally we have a run out sale but these are dependent on stock quantities and are not at any set time.

How can I be notified of Sales / Promotions

The best way to be ensured that you are notified of our sales is to subscribe to join our mailing list. We normally give advanced notice to those on our mailing list of sales and new releases so they can get in before the rush. You can join our mailing list on the bottom of our home page.

Sizing

Child Long Sleeved Swim Parka

Childs (Unisex) Long Sleeved Swim Parka

 Size Approx Age Length CM
(neck to hem)
Chest CM Arm Length CM
(neck to cuff)
2 1-2 60 78 52
4 2-3 65 82 56
6 4-5 70 86 60
8 6-7 80 90 65
10 7-8 90 94 70
12 9-10 100 98 75
14 11-12 110 104 80

 How To Measure

Note: these are the parkas measurements, not your childs, and are to be used only as a guide.

  1. Length: measure your child from the back of the neck down to see where the hem will sit. There is no rule as to what the 'correct' length is, but around mid-calf is good.
  2. Chest: lift arms slightly and measure the fullest part of the chest while keeping the tape straight across the back. Keep in mind you want your parka larger so you have wiggle room.
  3. Arm Length: this measurement is taken from the centre of the back of the neck, over the shoulders to the end of the cuff.

Tip: For children the most important measurement is the length. I suggest going as long as possible for it to last a couple of years! If the arms are long, they can be rolled up or I find the kids love putting their thumb through the gap between the button and cuff!

size guide

Child Sleeveless Swim Parka

Childs Sleeveless Swim Parka

 Size Approx Age Length CM
(neck to hem)
Chest CM
2 1-2 50 78
4 2-3 55 82
6 4-5 65 86
8 6-7 70 90
10 7-8 80 94
12 9-10 90 98
14 11-12 95 104

 How To Measure

Note: these are the parkas measurements, not your childs, and are to be used only as a guide.

  1. Length: measure your child from the back of the neck down to see where the hem will sit. There is no rule as to what the 'correct' length is, but around mid-calf is good.
  2. Chest: lift arms slightly and measure the fullest part of the chest while keeping the tape straight across the back. Keep in mind you want your parka larger so you have wiggle room.

Tip: For children, choose this style of parka by the length you would like it. Having no sleeves, a range of sizes will actually fit your child so you can go mid calf, or stop at the knee! Keep in mind though - longer will last them longer!

Adults Long Sleeved Swim Parka

Adults (Unisex) Long Sleeved Swim Parka

 Size Length CM
(neck to hem)
Chest CM Arm Length CM
(neck to cuff)
Womens
Size Comparison
Mens
Size Comparison
S 120 116 85 8-10 S
M 125 126 91 12-14 M
L 125 136 97 16-18 L
XL 125 146 100 20-22 XL
2XL 125 156 100 24 2XL
3XL 125 166 100 26 3XL

 How To Measure

Note: these are the parkas measurements, not yours, and are to be used only as a guide.

  1. Length: have someone measure you from the back of the neck down to see where the hem will sit. There is no rule as to what the 'correct' length is, but around mid-calf is good.
  2. Chest: lift arms slightly and measure the fullest part of the chest while keeping the tape straight across the back. Keep in mind you want your parka larger so you have wiggle room.
  3. Arm Length: this measurement is taken from the centre of the back of the neck, over the shoulders to the end of the cuff.

Tip: If you are having a hard time choosing your size, I recommend grabbing your favourite fitting coat and comparing these measurements just to be sure. You can halve the chest measurement and compare to your coat from underarm to underarm.

size guide

Adults Shorter Length Long Sleeved Swim Parka

Adults (Unisex) Long Sleeved Swim Parka (Shorter)

 Size Length CM
(neck to hem)
Chest CM Arm Length CM
(neck to cuff)
Womens
Size Comparison
Mens
Size Comparison
S 110 116 85 8-10 S
M 110 126 91 12-14 M
L 110 136 97 16-18 L
XL 110 146 100 20-22 XL
2XL 110 156 100 24 2XL
3XL 110 166 100 26 3XL

 How To Measure

Note: these are the parkas measurements, not yours, and are to be used only as a guide.

  1. Length: have someone measure you from the back of the neck down to see where the hem will sit.
  2. Chest: lift arms slightly and measure the fullest part of the chest while keeping the tape straight across the back. Keep in mind you want your parka larger so you have wiggle room.
  3. Arm Length: this measurement is taken from the centre of the back of the neck, over the shoulders to the end of the cuff.

Tip: If you are having a hard time choosing your size, I recommend grabbing your favourite fitting coat and comparing these measurements just to be sure. You can halve the chest measurement and compare to your coat from underarm to underarm.

Our shorter parka sits like this:

shorter swim parka

 

Adults Sleeveless Swim Parkas

Adults Sleeveless Swim Parka

 Size Approx Age Length CM
(neck to hem)
Chest CM
Small Teenager to small Adult 105 116

 How To Measure

Note: these are the parkas measurements, not yours, and are to be used only as a guide.

  1. Length: measure your child from the back of the neck down to see where the hem will sit. There is no rule as to what the 'correct' length is, but around mid-calf is good.
  2. Chest: lift arms slightly and measure the fullest part of the chest while keeping the tape straight across the back. Keep in mind you want your parka larger so you have wiggle room.

Tip: For children, choose this style of parka by the length you would like it. Having no sleeves, a range of sizes will actually fit your child so you can go mid calf, or stop at the knee! Keep in mind though - longer will last them longer!

Adults Capped Sleeve Swim Parka

Adults (Unisex) Short Sleeved Swim Parka

 Size Length CM
(neck to hem)
Chest CM Womens
Size Comparison
S 110 116 8-10
M 110 126 12-14
L 110 136 16-18
XL 110 146 20-22
2XL 110 156 24
3XL 110 166 26

 How To Measure

Note: these are the parkas measurements, not yours, and are to be used only as a guide.

  1. Length: have someone measure you from the back of the neck down to see where the hem will sit.
  2. Chest: lift arms slightly and measure the fullest part of the chest while keeping the tape straight across the back. Keep in mind you want your parka larger so you have wiggle room.

Tip: If you are having a hard time choosing your size, I recommend grabbing your favourite fitting coat and comparing these measurements just to be sure. You can halve the chest measurement and compare to your coat from underarm to underarm.

 

Childrens Swimwear

Childs Swimwear

 Size Approx Age Chest CM Waist CM Hips CM
4 3-4 82 56 58
6 5-6 86 58 63
8 7-8 90 61 72
10 9-10 94 63 76
12 11-12 98 66 81
14 13-14 104 71 86

 How To Measure

Note: This chart is based on your childs measurements. Once you know the row your child sits in, that will be their size across our swimwear range.

  1. Chest: lift arms slightly and measure the fullest part of the chest while keeping the tape straight across the back.
  2. Waist: Measure straight around the waistline.
  3. Hips: Measure straight around the fullest part of the hips.

Tip: Shorts and Swim Trunks come with inner drawstrings and can be tightened at the waist so if you are tossing up between 2 sizes, perhaps go the larger option!

Childrens Footwear

Childrens Thongs

 Size Approx Age Heel to Toe
4 3-4 17
6 4-5 19
8 6-7 20.5
10 8-9 23
12 10-11 24
14 12-14 25

 How To Measure For Your Thongs

Our table lists the measurements of our thongs.

The measurement is taken diagonally across the thong from the heel to where the big toe sits.

Measurements are approximate and some variation may occur.

Tip: If comparing to a thong/shoe you have at home, measure the underside of the sole so your straps don’t get in the way!

Returns & Exchanges

Can I exchange my order?

Yes!
Should you find you have ordered the incorrect size, you are welcome to arrange for an exchange.

1. Reach out to our team to request a Return Authorisation Number (RAN) - Contact Us

2. Our team will advise exchange options available when responding with your Return Authorisation Number.

3. Exchange must be made within 30 days from date of original purchase date.

4. All items must be unused, in a re-saleable condition with all tags attached in order for the exchange to be accepted.

5. Swimwear must still have the hygiene strip attached.

Please allow 21 days for exchanges to be processed

Any incomplete, damaged, worn or soiled items will not be refunded.

There is no exchange offered on International orders,

Can I return my order for a refund?

Yes!
If for some reason you need to return any AquaDash product within Australia, we will refund your item excluding the shipping costs provided the following conditions are met:

1. You must have a Return Authorisation Number (RAN) which can be requested by completing the Contact Us form.

2. Returns are made within 30 days from date of original purchase date.

3. All items must be unused, in a re-saleable condition with all tags attached in order for the return to be accepted.

4. If tags are not attached in the original manner, a $7.00 repacking fee will be charged.

5. Swimwear must still have the hygiene strip attached.


**Refunds are not offered on sale items.

Please allow 21 days for returns to be processed

The cost of delivery for return is not covered by AquaDash

Any incomplete, damaged, worn or soiled items will not be refunded.

**Please note: If you claim a refund on an item from a bundle that was purchased, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.  

International orders are only refunded if there is a fault with the product. Should this happen please contact us directly via the website.***

Care Instructions

Swim Parkas

Care for your Swim Parka in summary.
Can machine wash
Dry inside out
Do not tumble dry
Do not pack or store while wet
Do not dry clean, bleach or iron
Watch for rough edges around the pool or concrete surfaces – they can create pulls in the fabric

TIP: Surprisingly, our Swim Parkas don’t take on the chlorine smell as much as a regular towel. After use, simply turn inside out to air dry until needed again. If they are aired out properly, you can put off washing your swim parka until after 8-10 times of using.

For those of you who like the details, read on!

Machine Wash
We recommend you turn your swim parka inside out when washing. Use a regular, cold cycle with a mild detergent.

Drying
Dry inside out and when drying outside, do not hang in direct sunlight. The sun will cause your parka to fade quicker than expected.
Do not dry your swim parka in a dryer as it will damage the effectiveness of the water proofing.

Storage
Do not pack or store your swim parka when wet. Moisture, darkness and heat can cause bacteria to breed and this will eat away at the fabric.

Do not dry clean, iron or bleach
Just don’t!

Avoid contact with rough surfaces
The edges of pools are often rough and abrasive so you do not slip when walking on them. Although it may not feel rough to you it will to your swim parka. The fabric of your swim parka can snag or pilling may occur when coming into contact with any rough surface. If you want to sit on the pool edge, its best to sit on a towel.

Swimwear

Sadly it is the nature of All swimwear to deteriorate over time due to the chemicals used in swimming pools. However, ensuring that you take care of your swimwear will certainly prolong their life and effectiveness.

Care for your swimwear in summary
Rinse in cold water after use
Dry in the shade where possible
Do not tumble dry
Do not pack or store while wet
Hand washing in cold water with mild detergent is best
If you do machine wash, refrain from using a spin cycle to prevent stretching
Do not bleach, soak or iron
Watch for rough edges around the pool or concrete surfaces – they can create pulls in the fabric

For those who like the details, read on!

Rinsing
Rinsing your Swim Wear Always rinse your swim wear thoroughly with cold water after swimming. The chemicals in pool water (i.e. chlorine), salt water, sand and suntan lotion will cause the fabric to become brittle or faded and can shorten the life of your swimwear. Even if you don’t have time to wash it properly, a good rinse will still help reduce the effects.

Drying
Allow your swim wear to dry naturally. When drying outside, do not hang in direct sunlight and its best to turn your swimwear inside out. Do not dry your swimwear in a dryer or in direct sunlight because they are both hard on the swimwear fabric. The sun will cause your swimmers to fade quicker than expected. Both will cause the breakdown of elasticity. costume.

Storage
Do not pack or store your swimwear when wet. Keep in mind also that your towel has soaked up the chemicals from your swim and will continue to expose the swimwear to their harsh effects if you wrap them up together. Moisture, darkness and heat can cause bacteria to breed and this will eat away at the fabric.

Washing
Wash your swim wear by hand when possible with mild soap and tap water. Water alone will not remove the chlorine or salt water. We recommend turning your swim wear inside out when you wash it to avoid damaging the delicate outer layer.
If you do machine wash, refrain from using a spin cycle to prevent stretching. Machine washing may cause the fabric to pile and bobble. The washing detergents will also cause long-term damage to the swim wear fabric.

Do not bleach, soak or iron
Just don’t!

Avoid contact with rough surfaces
The edges of pools are often rough and abrasive so you do not slip when walking on them. Although it may not feel rough to you it will to your swim wear. The fabric of your swim wear can snag or pilling may occur when coming into contact with any rough surface. If you want to sit on the pool edge, sit on your towel. Your swim wear won’t like the lane ropes either so don’t slide your body over the top of them, always swim under the ropes. Avoid leaning over the edge of the pool and use the stairs/ladder to exit where possible.

Hot Tubs
Hot tubs are extremely hard on your swimwear, the bromine and extreme temperatures will fade and stretch your swimmers faster than anything else. I suggest wearing old swimwear that you are tired of if you know you are going to be using a hot tub!. If you want to wear your regular swimwear then make sure you wash it as soon as possible after getting out of the hot tub.

Sunscreen
Oil based products such as sun creams and lotions can cause the elasticity in your swimsuit to break down causing your suit to lose its shape.

Get in touch

Have questions about your order, or a general enquiry?