Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging and have tags attached in the original manner.
To complete your return, we require a receipt or proof of purchase (order number will suffice).
You must also state a Return Authorisation Number (RAN) which can get by contacting our team via the contact us page on the website. Any items received without an RAN will be disposed of.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
A repacking fee of $11.90 will apply to returns that do not have the tags attached in the original manner.
International Orders can only be returned if there is a fault with the product.
Please see our returns/exchange page for further clarification and forms returns/exchange
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@aquadash.com.au
Sale items (if applicable)
Only regular priced items may be refunded, sale items will not be refunded.
Exchanges (if applicable)
If you would like to exchange your order, please reach out to our team via the contact us form on the website to request your Return Authorisation Number (RAN). Any items returned without an RAN will be disposed of.
Items discounted by 50% or more are final sale and cannot be returned for exchange or refund.
Shipping
To return your product, you should mail your product to: AquaDash, C/- Supply Chain Solutions, 39 Taras Avenue, Altona North VIC 3025, Australia. All returns must state their Return Authorisation Number or they will not be exchanged/refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Bundles - returns
If you only wish return part of a bundle for a refund, meaning you have no longer a complete bundle, the prices for the remaining items will revert to full price.
Should you wish to return the entire bundle for refund, you will be responsible for the cost of return postage as well as repacking fees.
