FAQ's DURING OUR BLACK FRIDAY SALES!
When will my order be shipped?
Due to increased demand during the sale, please allow 4-6 business days to process and ship. Our team will be working hard to get your orders out as quickly as possible.
Hopefully we can get orders out the door faster but you will be notified when your order is on its way to you!
Updates regarding any potential delays will be emailed.
**PRE ORDERS / ORDERS CONTAINING PRE ORDERED ITEMS WILL NOT BE SHIPPED UNTIL 1ST JANUARY
What is a pre order?
Due to overwhelming demand, many of our classic size/colour options are already sold out.
We don't want you to miss out on your favorites at these incredible prices, so we opened up Pre Orders.
We have stock in production and this is arriving late in December. We will be ready to ship these items (and order containing these items) on 1st of January.
Yes, its a long wait - but at these prices worth waiting!!!
Can I exchange my order for a different size?
Items discounted by 60% are final sale and cannot be returned for exchange or refund.
Swim Parkas with 20% discount can be exchanged for sizing.
Please email us before sending any returns so we can walk you through the process and provide you with a Return Authorisation Number (RAN).
Please note - stock is limited and we may not be able to offer you an exchange on the same item you have ordered. If this is the case, you will be offered an alternative (excluding new releases) or a store credit.
Can I return items purchased during the sale?
Items discounted by 60% are final sale and cannot be returned for exchange or refund.
Items that are eligible for return during the sale will be charged an $11.90 repack and shelving fee.
Are discount codes valid during the sale?
No, all discount codes will be disabled during the sale period. Sale prices are final.
